Overview
For an additional layer of security you may choose to freeze your Fort Knox account. This blocks all transfers until the freeze is lifted.
When to freeze your account
Users may choose to freeze their accounts for a variety of reasons; If your device was lost or stolen, your other banking or identity information was compromised, or you'd simply like to place a hold on things while you travel, freezing your account provides a simple solution which guarantees no money can move in or out of your account again until you're ready.
How to freeze your account
- Log in to your Fort Knox account on our mobile app
- Navigate to the Security Center from the safe icon on the bottom navigation menu
- Under Settings, select "Freeze my account"
To unfreeze your account
- Follow the same steps as above, and Unfreeze in the portal
- Follow the prompts to use CLEAR® to verify your identity before the freeze is lifted.
CLEAR® is a registered trademark of Secure Identity, LLC