We'll never ask you to take action with a link or QR code in our transactional emails or text messages.
These are the most common tools used in phishing attacks where scammers impersonate trusted brands to trick users into revealing personal information or account credentials.
By avoiding them entirely in our transactional communications, we reduce the risk of you being misled by a fraudulent message pretending to be Fort Knox.
Why This Matters
Phishing scams often rely on urgency, fear, or excitement to prompt quick clicks on harmful links.
Links and QR codes can disguise malicious websites or downloads that compromise your device or account.
Once you interact with a fraudulent site, it may be too late to stop a takeover attempt.
How We Communicate Instead
Our transactional emails and texts will contain clear, plain-language instructions and prompts for you to take action within your Fort Knox app or by logging in through the secure mobile app.
If we ever need you to verify something important, we’ll direct you to open the Fort Knox app directly or visit our verified .BANK domain – never through a clickable shortcut.
If you receive a message that includes a link or QR code and claims to be from Fort Knox, it’s not from us. Please report it immediately so we can investigate and take action.